Open interaction with stakeholders
Patria seeks to engage in constructive and open interaction with its stakeholders. The Group proactively maintains and develops its stakeholder relationships on the basis of the feedback it has received. At the Group level, the company's major stakeholders are the owner(s), personnel, customers, suppliers, authorities, associations and the media. The following table presents an overview of the evaluation of stakeholder relationships:
|
STAKEHOLDER |
INTERACTION |
EVALUATION |
|
Owner(s) |
Board work, General Meetings, management meetings and interaction with the owner, stakeholder magazine, briefings, press releases, annual reports and financial reviews, Internet site |
Feedback from the owner and Board, the findings of the auditor and the internal audit, feedback from the Board's Audit Committee |
|
Personnel |
Open and continuous communications, meetings with personnel representatives, personnel representation in the company's governing bodies, Group personnel meetings, annual development discussions, personnel info and internal communications, intranet, Patria Day, personnel magazine, training, industrial safety operations, initiatives and continuous improvement |
Group personnel meetings, Consultative Committee and other governing body meetings with personnel representation, personnel satisfaction surveys, satisfaction and follow-up surveys of different functions, intranet surveys, internal feedback channels |
|
Customers |
Regular contact with customers, customer support over the product life cycle, customer events and seminars, customer magazines, Internet, conferences and fairs, product documents, customer feedback system, measurement of customer satisfaction |
Customer surveys, feedback, quality system, audits
|
|
Suppliers |
Open and active interaction between the procurement organisation and suppliers, supplier management system, supplier days |
Suppliers’ background checks (supplier approval), continuous follow-up of suppliers, supplier evaluations, audits |
|
Authorities |
Cooperation with the authorities and reporting to them on environmental, industrial safety, security, and other such issues, responsibility reports, corporate presentations, communications, Internet |
Cooperation mechanisms agreed on a customer and project basis, stakeholder surveys, feedback |
|
Industrial and business related associations |
Meetings and active participation in industrial and business related associations (e.g. AFDA, ASD, the Federation of Finnish Technology Industries) |
Interaction, participation in working groups, meetings, stakeholder feedback, visibility |
|
Networks of industry, universities and research institutes |
Active activity in ecosystems and similar networks (e.g. DDE, FIMA, FAME) |
External R&D funding, ability to predict technology development, feedback on social responsibility |
|
Non-governmental and other organisations |
Open interaction and meetings with non-governmental organisations, membership and support (e.g. Transparency UK, YN Global Compact, Science Based Targets initiative (SBTi), FIBS, NGO organisations in Finland), responsibility report, other reports, sponsorships, donations e.g. donating funds reserved for Season's greetings to assist work on the prevention of social exclusion of young people |
Stakeholder feedback, amount of communications actions and meetings, visibility |
|
Educational institutions, students |
Providing trainee positions and opportunities to complete theses, research and development projects, visiting speaker lectures, recruitment events, general presentations, visits, seminars, supporting educational activities, Internet, social media channels, campaigns, open doors events |
Employer image surveys, stakeholder feedback, visitors, enquiries and received feedback at the recruiting events |
|
Media |
National and international publications, magazines, online media, fairs and events, interviews, bulletins, news releases, stakeholder magazine, online magazine, Internet, material bank, social media channels, meetings, visits and introductory tours |
Surveys, interaction, feedback, media monitoring, messages through media, validity and tone in media, industry monitoring, activity in social media, posts and the amount of clicks per post |
